FAQ

Go to Metatrader, In the Terminal window the 2nd tab should be Account History.
Right mouse click on 1 of your trades and select All History, wait 5 minutes for publishing and it's there.

- Please check the following page, in order to check if everything has been setup correctly (also the accountnumbers must be the same)
- Make sure you typed in the port number 2354 correct as well, NOT 2345.
- Check your journal-tab inside your Metatrader platform and look for any kind of error messages while publishing.
- Make sure your computer/VPS hosting/internet provider/router/wirelessrouter doesn't block the publisher traffic on port 2354, if it does please contact your systemadministrator, vps supportdesk or your internet provider.
- If you have a STOR error or anything else inside your journal tab of Metatrader 4 it's a good idea to restart your Metatrader 4 platform.

Please restart your Metatrader platform and if the problem still exists, reinstall your Metatrader platform because some Metatrader files might have been corrupted on your computer.

Please give it a little more time, some email providers can be very slow, also note that you might have to check your unwanted emails (spam) folder as well.

Go to this page in order to receive a new activationcode.

Go to this page to receive your password.

Go to the Contact page and feel free to ask your question (select "Support" as subject), your question will be answered by mail and might also be published on this FAQ page.